Our return policy – Simple, Flexible and Free
14-day return policy
We want you to be completely satisfied with every purchase you make from us.
If an item does not meet your expectations, you have a 14-day right of return from receipt of the goods.
During this period, you can return the purchased items to us easily and free of charge.
To return an item, please make sure it is unused, undamaged and in its original packaging. Send us a short email stating what you would like to return, we will respond promptly and guide you through the process.
Write to: info@head-of-skills.de
Free returns
Yes, you heard right: With us, returns are always free, regardless of the reason. We provide you with a prepaid return label that you can simply stick on the package. Then you drop the package off at the nearest post office or parcel shop.
refund
Once we have received and inspected your return, we will issue a full refund to your original payment method. Refunds are usually processed within 14 business days of receiving your package.
Exchange
If you would like to exchange an item for a different size or color, please return the unwanted item and place a new order on our website. This way we can ensure that the item you want is still available and that you receive it as quickly as possible.
Our goal
We understand that not every purchase is perfect and that's why we've made our returns policy as simple and flexible as possible. Your satisfaction is our top priority and we will always do our best to make sure you have a positive experience with us.
Do you have any further questions about how we handle returns?
Our customer service will be happy to help you. You can reach us by email, Instagram or via our contact form on the website.
Your satisfaction is
our top priority and we do everything to make your purchase with us as
to make it as pleasant as possible.
